BASE
Created, owned, operated, designed and developed by Fiscus Consilio Financial Distribution Private Limited.
Effective Date: 06 July 2026
This Refund & Cancellation Policy applies to trial access, paid subscription, renewal, upgrade, additional user purchase, module purchase and other paid access of BASE ERP.
BASE ERP is created, owned, operated, designed and developed by Fiscus Consilio Financial Distribution Private Limited.
BASE ERP may provide a 15 days free trial after successful Email OTP verification so that Users can evaluate available software modules before purchasing a paid subscription.
Trial features, duration, module access and usage limits may vary and may be modified by the Company from time to time.
Paid subscription, renewal, plan upgrade, additional user purchase or module purchase may be eligible for refund/cashback request up to 7 days from the date of successful payment.
This 7 days refund window is available irrespective of whether the User has availed the 15 days free trial or not.
Refund request must be submitted within 7 days from the date of payment. Requests received after 7 days may be rejected, except in case of duplicate payment, technical billing error, failed activation or other case approved by the Company at its discretion.
For refund review, the User must contact BASE ERP with firm name / business name, registered email, registered mobile number, payment reference / transaction ID, payment date, subscription plan or module purchased and reason for refund request. Refund request should be sent to developer@erpbase.in or +91-98790-45424.
Refund approval is subject to verification of payment, subscription status, activation status, usage history, billing record, gateway confirmation and policy compliance.
The Company may reject refund requests in cases of misuse, false information, violation of Terms, fraudulent activity, chargeback abuse, excessive usage, unauthorised purchase dispute or request made after the permitted refund window.
Approved refunds will normally be processed through the original payment method or another agreed channel, subject to payment gateway, bank and settlement timelines.
Any payment gateway charges, bank charges, taxes or statutory deductions may be adjusted where applicable and legally permitted.
If duplicate payment, payment gateway error, failed activation after successful payment, wrong plan activation or technical billing error is confirmed, the Company may process refund, adjustment, credit or plan correction after verification.
Users may choose not to renew subscription after expiry. Cancellation of future renewal does not automatically create refund right for past payment except as provided in this policy.
Access may continue until the end of the active subscription period unless terminated or suspended under Terms & Conditions.
Existing data will not be deleted merely due to trial expiry, subscription expiry or cancellation. However, access to view, edit, download, export, upload or process data may be restricted after expiry, cancellation, suspension or non-payment.
Users are responsible for keeping independent backups of important records.
Razorpay payment configuration or any other payment gateway configuration may be kept on hold, enabled, disabled, tested or changed based on final payment testing, compliance and activation requirements.
This Refund & Cancellation Policy shall be governed primarily by the laws of India. Subject to applicable law, all disputes shall be subject to the exclusive jurisdiction of competent courts at Surat, Gujarat, India.
Fiscus Consilio Financial Distribution Private Limited
246, Raj World, Opp. Nilkanth Residency, Palanpur Canal Road, Surat - 395009, Gujarat, India.
Email: developer@erpbase.in
Phone: +91-98790-45424